FAQ
Frequently asked questions
Answers about pricing, Smart Actions, your data, and how the cataloging works.
Sign up with your email or a Google/Apple account — no credit card required. You get full access for 7 days: up to 2,000 items, photo cataloging, and cloud sync. When the trial ends, choose a plan to keep going.
Take a photo of an item with your device's camera. The scan analyzes the image and fills in the item name, description, category, and an estimated value, which you review and can edit before saving. Recognition runs on Google Gemini.
Yes. Photograph a paper receipt, or pick a screenshot or PDF of an order-confirmation email. ToteTracker reads the line items, sets aside groceries and other consumables (each one is shown, and you can tick it back in), and you review every remaining draft before it saves. Imported items are searchable right away; they save without photos, and you can add those later. A receipt uses 1 Smart Action plus 1 per imported item.
Yes. Scan a product barcode to pull in details from a database of millions of products, import a receipt or order confirmation, describe items to Iris by voice or text — 'I have a drill in the garage toolbox' creates the item hands-free — or add them manually through a form. Manual entry is always free.
Smart Actions power ToteTracker's intelligent features. Every subscription includes 100 Smart Actions per month. Single-item photo analysis uses 1 action, multi-item scanning uses 1 action plus 1 per detected item, receipt import uses 1 plus 1 per imported item, a successful barcode lookup uses 2, and Iris chat is billed on what each reply actually uses rather than a flat rate.
For most households, 100 monthly Smart Actions covers normal use. A session cataloging 30 items with photos uses about 30-40 actions. If you're doing a major inventory project (like cataloging an entire home at once), you can purchase additional action packs: 500 for $5 or 1,200 for $10. Purchased actions never expire.
If you use all your Smart Actions, you can still browse your inventory, edit items manually, organize containers, and search everything you've cataloged. Only the AI-powered features (photo and receipt scanning, barcode lookup, and Iris chat) pause until your actions refresh next month or you purchase more. We'll notify you when you're running low.
Up to 100 monthly Smart Actions can roll over to the next billing cycle (one month's worth). Any action packs you purchase separately roll over forever — they never expire regardless of your subscription status. Monthly actions are always consumed first.
Yes. Create containers like rooms, buildings, boxes, and shelves, then nest them however your space is laid out — for example Building > Room > Shelf > Box. Every item records exactly which container it's in.
Smart Search uses semantic understanding to find items by meaning, not just exact keywords. Search 'winter gear' and find your snow jacket, ski gloves, and wool scarf—even if you named them differently. It combines instant local matching with AI-powered semantic search to give you the best results. Smart Search is free to use and doesn't consume any Smart Actions.
ToteTracker checks your inventory once a day and lets you know when something looks logged twice. If you'd rather catch matches while adding, turn on the save-time check in Settings: each new item is compared against what you've already cataloged before it saves, and you decide what happens — add it as a separate item, add to the quantity, or update the existing item's location. Scanning a barcode you've already saved opens that item instead of creating a new one. You can also review similar items already in your inventory and merge the ones that match. Nothing merges until you confirm it.
Yes. From the items view in a browser, the print button prints exactly the list you're looking at — same filters, same sort — with photos, values, locations, and a total at the top. Photos can be switched off, and the browser's print dialog can save the list as a PDF instead, which is handy for insurance files.
Your data is encrypted in transit and at rest. We use Supabase (built on PostgreSQL) with row-level security policies, so only you and the people you invite to a shared inventory can read it. Images are stored in cloud storage with private access controls, and you can export your data anytime.
Yes. On Android, install the ToteTracker app from Google Play; on iPhone and iPad, get it from the App Store. On desktop and laptop, ToteTracker runs in the browser and installs like an app with your browser's Install option. For security, you can be logged in on up to 2 devices at once; signing in on a third signs out the oldest session. Your data syncs in real time across devices.
Yes. ToteTracker is on Google Play for Android and on the App Store for iPhone and iPad — the same app and the same account as the web version. Subscriptions are managed where you started them: on the website, through Google Play, or through the App Store.
On the website, all major credit cards (Visa, Mastercard, American Express, Discover) through Stripe, our payment processor. In the Android app, purchases go through Google Play; in the iOS app, through the App Store.
Yes. On the web, upgrade or downgrade at any time in your account settings; changes take effect at your next billing cycle. If you subscribed in the Android or iOS app, change plans through Google Play or the App Store. You can also cancel anytime.
Yes. Cancel at any time — through the customer portal in your account settings on the web, or through Google Play or the App Store if you subscribed in the app. You keep access until the end of your billing period, with no cancellation fees.
We don't refund partial months — use the 7-day free trial to make sure ToteTracker fits before subscribing.
You can store up to 2,000 items and 500 containers. Each month includes 100 Smart Actions for photo analysis and chat. Manual entry, browsing, searching, and editing are always available and unmetered.
Yes, you can export your inventory data at any time. Your data is always accessible and portable. Contact our support team if you need assistance with data export.
Your data remains accessible until the end of your current billing period. After that, your account will be deactivated but your data is retained for 30 days in case you decide to reactivate. You can export your data before canceling.
Yes. You can browse your inventory and view cached data without an internet connection. Items and containers you add, edit, or delete while offline are saved on your device and sync automatically when you're back online — even if you close the app in between. Photo uploads and AI features need a connection, so an item added offline saves without its photo and you can attach one later.
Yes. Shared inventory lets a household, couple, or small team see and edit the same containers and items. As the owner, you invite people by email from Settings → Sharing, and they click the link to join, whether or not they already have an account. Everyone can add, edit, and delete items and containers, and each member can switch between their own inventory and any shared with them. Sharing is per seat: every member needs their own active subscription or free trial. Smart Actions are deducted from whoever performs the action.
Every account gets its own inventory at signup, so a solo user never has to think about it. To share, the owner invites people by email from Settings → Sharing, and the invitee joins by clicking the link in the email — it works whether or not they already have an account, and it expires after about a week. Members switch between their own inventory and any shared with them from the inventory switcher, and the active inventory scopes the whole app, including Smart Search and Iris. There are two roles: the owner can invite and remove members, rename, delete, and transfer ownership; members can read and write. Both can add, edit, and delete items and containers. Because you invite by email and there are no display names, members of a shared inventory can see each other's email addresses.
The AI provides estimated values based on common market prices and visual analysis. These are estimates and should be verified for important use cases like insurance claims. You can always manually adjust the value for any item.
Yes. Each item carries a photo, description, value, and location — the documentation an insurance claim asks for. People also build inventories for moving, estate planning, and general organization.
Didn't find your answer?
Email support@totetracker.app — we usually answer within a day. Or see for yourself: the trial is 7 days, no card required.